RETURN & EXCHANGE POLICY
Please note that ALL ITEMS ARE FINAL SALE. We specially handcraft each piece of jewelry for you therefore we do not accept returns, refunds, or exchanges. Any exceptions must first receive pre-approval by our team first, please email us with any questions at email@example.com.
CUSTOM ORDERS & SPECIAL REQUESTS
Please contact us directly for inquiries and advice, including additional sizes, customizations, special orders, special shipping needs or time-sensitive requests: firstname.lastname@example.org
LEAD TIMES FOR PRODUCTION & SHIPPING
For made to order items please allow the estimated time listed on the product page for production. Current lead time during the pandemic is approximately 6-8 weeks from when the order was placed. In-stock items will be shipped within 5-7 business days. Once your order is complete and ready to ship, we'll notify you via email with tracking and shipping information.
We are working diligently to ship items as quickly as possible however, due to the pandemic, lead times may vary. We really appreciate your understanding and patience during these unprecedented times. Please contact us at email@example.com if you need any assistance.
TRACKING YOUR ORDER STATUS
You may track the progress of your order using our tracker by CLICKING HERE.
Registered customers can also sign in to their account to access web order status and order history. You may also email us at anytime to inquire about your order, please provide your Order Number so we can respond more quickly and accurately.
We disclose measurements and size as accurately as possible, however, please be sure to verify your ring size before placing an order. You can use our Ring Sizing Chart to determine your size or contact us at firstname.lastname@example.org, we will gladly assist you.
REQUEST A COMPLIMENTARY RING SIZER BY MAIL
To request a complimentary ring sizer by mail, please send us email us with your shipping address. If you have any questions at all or need assistance with sizes, please do not hesitate to contact us at email@example.com, we will gladly assist you.
USPS Priority Shipping – Complimentary Shipping and Handling On Orders over $150 (Domestic Only)
FedEx Priority Two-Day Air – Shipping fees are determined by destination. Insurance coverage is available for US and select countries. (Domestic & International)
FedEx Priority Overnight Air – Shipping fees are determined by destination. Insurance coverage is available for US and select countries. (Domestic Only)
Delivery to U.S. Territories, Canada and Other International Destinations
We ship worldwide to most countries, however, if your country is not listed on our website, please contact us at firstname.lastname@example.org directly to inquire about shipping to your country.
P.O. Boxes and APO/FPO/DPO, and Freight Forwarders
Currently, we DO NOT allow shipments to P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.
Prices of items may subject to change on our website at any time without prior notice.
SALES TAX & DUTIES
New York State residents will be charged 8.875% sales tax. All other US states may subject to their own taxes. International orders may be subject to local taxes or duties. All taxes and duties are the responsibility of the customer.
PAYMENT & SECURITY
All prices shown in US Dollars.
We may need to contact you directly to request further identification to verify your identity. Please provide us with your telephone number in the checkout process so we can contact you.
For added security, your billing address must exactly match the address on your credit card. Your order may be cancelled or delayed if the billing and shipping addresses do not match.
Flexible Financing Options & Make Payments in Installments with Affirm.
An alternative to traditional credit cards, Affirm allows you to make payments through flexible financing over a period of time. The short application process requires providing some personal information—either through the pre-qualify link below or at checkout. In most instances, you’ll receive an immediate decision on your eligibility to make a purchase and spread the payments over 3, 6, 12, 18 or 24 months.*
Affirm only conducts a soft credit check, which won’t affect your credit score, and keeps all sensitive information safely encrypted and protected using industry standard security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.
- After adding items to your shopping bag, proceed to checkout, enter your shipping address and click “Pay Monthly with Affirm” under Billing & Payment.
- Enter your billing address and click “Continue to Affirm” to launch the Affirm pop-up experience.
- Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
- Once you’re approved and checkout is complete, we will process and ship your order within our standard processing times.
*For example, a $750 purchase may cost $66/mo over 12 months at 10% APR. A down payment may be required. Rates from 0-30%. Affirm payment subject to credit check and approval. For purchases under $100, limited payment options are available. Gift cards and engravable designs are excluded from purchases with Affirm. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.