Shipping Information

SHIPPING 

Please note for security reasons we can only ship to customer billing address. Billing and shipping addresses must match.
• Free standard domestic shipping on orders over $200 to all of our customers in the United States.
• The majority of our products are made to order so please refer to individual product descriptions for estimated production time. 
• Items will be shipped within 2-3 business days after production completion.
• Delivery of your order will depend on your chosen shipping method.
• We ship via United States Postal Service. Tracking number will be provided.
• Additional insurance can be purchased separately. Please contact us for pricing and information.
• Signature may be required upon receipt. If you do not receive the product within the estimated date of delivery please contact us immediately.
• All purchases are gift wrapped complimentary.

 

INTERNATIONAL SHIPPING

• We ship to almost every country. Customs restrictions may apply. 
• $50 flat rate shipping fee for all international orders. 
• We ship internationally via United States Postal Service. Tracking number will be provided. 
• Please note that additional shipping, duties, and taxes assessed by customs are the responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. On some occasions, custom agents may delay delivery of some packages. 

 

LOST OR DAMAGED ITEMS

If a package does not arrive, or it arrives damaged, please contact us within 10 business days from confirmation of dispatch to claim insurance on the item. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If an item has arrived to your or recipient damaged, please contact us immediately and include a picture of the item showing the damage along with an email explaining the situation. We require the item to be returned to us within 10 business days from date recieved in the same condition it was recieved. Once we receive the item, we will then replace your item free of charge.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
• the item is seized by Customs or any other government agency.
• the item is sent to a country where no postal or courier service exists.
• the loss or damage is the result of an event beyond our reasonable control.
• the loss or damage occurs after delivery.
• the item was authorized to be sent without tracking or without insurance.