Jewelry is one of the most personal and cherished adornments that become part of us like a second skin. Before wearing your new jewels we strongly recommend please reading and following the care instructions in this guide to protect your treasured jewels and keep them in excellent condition for many generations to come. If you have any questions or need assistance please contact us at info@mareinewyork.com. 

GENERAL JEWELRY CARE

• Store Separately and Safely. Jewelry should be carefully stored in a soft lined jewelry box when not being worn. Please use the jewelry box provided and keep your pieces separate from other jewels so they do not scratch each other and cause damage.
• Wear With Extra Care. Even though fine jewelry is made of metal, all precious metals are delicate. Yes, even our fiercest pieces should be worn with extra care. Please take care and do not bang, scratch, scuff, bend, dent, or drop your jewelry.
• Keep Away From Abrasive Surfaces & Substances. Keep away from all hard, rough, and abrasive surfaces such as sand, cement, glass, and stone, as well as other types of metal objects, including other pieces of jewelry, etc...
• Know When To Take Your Jewelry Off. Please avoid wearing jewelry while cleaning, gardening, or performing sports activities such as hitting the gym, lifting weights, doing yoga, swimming, rock climbing, etc... this will damage your jewelry. 
• Jewelry Is Not Made For Sleeping In. Always take off your jewelry before going to bed. Do not sleep wearing rings, earrings, necklaces and bracelets as this may cause damage such as bending, warping, bend, and breakage of your jewels.
• Avoid Exposure To Hand Sanitizers. Please keep your hands clean but avoid exposing your jewelry to hand sanitizers and other chemical disinfectants. These liquids contain harsh chemicals that can eat away at all precious metals, damage plated jewelry, and may also cause irreversible damage to gemstones - especially pearls. Please remove all your jewelry before applying hand sanitizer or working with chemical disinfectants and detergents. Allow hand sanitizer liquid to dry completely on your skin before putting back on jewelry.
• Professional Cleaning & Maintenance. We advise taking your fine jewelry to a professional jeweler at least once a year for a thorough cleaning and a thorough inspection.

JEWELRY CLEANING GUIDE

Platinum, gold, and silver jewelry of any karat can be cleaned lightly using a soft cloth. To help maintain their brilliance, use a jewelry cleaner specifically designed for jewelry containing diamonds or gems. You can also clean your jewelry with warm soapy water and a soft brush. Soak the jewelry in soapy water for about 10 minutes and gently scrub the jewelry with the brush. Rinse it with cool water to remove any dirt and soap residue. Pat dry jewelry with a soft cloth.

HOW TO KEEP YOUR JEWELRY IN EXCELLENT SHAPE

To keep your jewelry from misshapen or damaged, remove them - especially rings - before you do manual labor or physical labor, such as working out or handling heavy objects. Bending jewelry can make it lose its shape or fracture the metal and could cause the metal prongs to loosen and may eventually lead to lost gemstones.

HOW TO KEEP YOUR DIAMONDS & OTHER PRECIOUS GEMSTONES SHINING BRIGHT

Diamonds have the greatest hardness of any natural material, which means they resist scratches better than any other gem. Although highly resistant to scratches, diamonds are susceptible to damage from physical blows. Therefore, please be extra careful when handling jewelry with diamonds or other precious gemstones.

To help maintain their brilliance, use a jewelry cleaner specifically designed for jewelry containing diamonds or gemstones. You can also clean your jewelry with warm soapy water and a soft brush. Soak the jewelry in soapy water for about 10 minutes and gently scrub the jewelry with the brush. Rinse it with cool water to remove any dirt and soap residue. Pat dry jewelry with a soft cloth.

Diamonds and other precious stones are delicate. To maintain their quality, avoid any harsh blows or extreme changes in temperature, as this could cause the stone to fracture. Sudden temperature changes may also change the color of the gemstone.

Keep your precious gemstone jewelry free from harm by storing it safely in a soft cloth or padded container, away from other pieces of jewelry and sharp or abrasive objects.

To maintain brilliance, remove any grease. Precious gemstone jewelry is best cleaned with warm, mild sudsy water and a tightly woven microfiber or a soft chamois cloth. Take all your fine jewelry to a professional jeweler at least once a year for a thorough cleaning and inspection. Avoid ultrasonic cleaners, abrasive liquid cleaners, chemical cleaners, or detergents.

CARE INSTRUCTIONS FOR SEMI-PRECIOUS GEMSTONES

Some of the most beautiful natural semi-precious gemstones, such as onyx and turquoise, are quite fragile. Keep them safe and away from exposure to extensive force or severe impacts. Keep your jewelry in pristine condition, store it away from other pieces in the supplied box or another protective soft-lined case. Avoid ultrasonic cleaners, abrasive liquid cleaners, chemical cleaners, or detergents.

CARE INSTRUCTIONS FOR PEARL JEWELRY

Make sure your pearls last long to achieve heirloom status by following these maintenance tips. 

Keep away from all abrasive surfaces, sharp objects that may cause scratching, denting, and scuffing including other jewelry.

Never clean pearls with steam or ultrasonic jewelry cleaners. Both of these methods are likely to damage the outer layer of the pearl. After every wear, wipe your pearls with a soft cloth. This will help prevent any buildup of oils or other substances that may have come in contact with your jewelry throughout the day. Clean with a damp cloth only as needed. If your pearls are visibly stained, you can mix a solution of lukewarm water and mild dish soap, dip a soft cleaning cloth in it and wipe the pearls. Let it dry all the way before storing. Take your pearl jewelry to your jeweler once a year. Make sure to have your jeweler check the integrity of your pearl jewelry about once a year. They can also give them a thorough, safe cleaning. 

Pearls should be the final touch to your outfit. Avoid applying makeup, hairspray, lotion, or perfume once your pearls are on. Soft pearls are prone to scratches, please store them separate from other jewelry or abrasive objects in a soft fabric-lined compartment. Pearls do best in a moist environment, wear your pearl jewelry frequently to keep them from drying out.

CRYSTAL GEMSTONE CARE: BLACK ONYX, PYRITE, TIGERS EYE

These beautiful natural gemstones have a crystalline structure, and therefore are very fragile, and must be protected from harsh impact. Take extra care to avoid any direct impact and sharp blows to your gemstone jewelry to prevent damage or fracture to the gemstones. When not worn, safely store your jewelry in the jewelry box supplied or another soft-lined box away from other jewelry to prevent any impact from getting crushed, scratched, or damaged. 

PRECIOUS METAL CARE: PLATINUM & GOLD 

Keep away from all abrasive surfaces, sharp objects that may cause scratching, denting, and scuffing including other jewelry.

• Platinum is a naturally occurring and highly prized precious metal that is "white" in color. It is rarer than gold, and much heavier and harder. Because of its hardness, platinum can be used in an almost pure form at 95%. 
• Gold is a naturally occurring and highly prized precious metal because of its attractive color, its rarity, resistance to tarnish, and its many special properties.
• Regular Professional Cleaning. Professional cleaning is recommended at least once a year. In between professional servicing, you can also maintain your gold and platinum jewelry at home by using a gold, platinum, and gemstone safe non-abrasive cleaner as well as the soft polishing cloth provided. 
• Avoid Harsh Jewelry Cleaners. Gold and platinum jewelry can be cleaned at home with warm, mild soapy water and a tightly woven microfiber or a soft chamois cloth or a soft baby's toothbrush. If using steam and ultrasonic cleaners or liquid jewelry cleaners please read the manufacturers product description first to make sure that it is safe to use on the metals and gemstone of your piece - not all jewelry cleaners are safe to use. Never use toothpaste, baking soda, or other abrasive materials to clean your jewelry.
• Regularly Inspect Your Jewelry. We encourage you to carefully examine your jewelry regularly to make sure the prongs are intact and the clasps are working properly. Weakness in timeworn prongs and clasps can result in the loss of a gemstone or the entire piece of jewelry. Over time the surface of silver, gold and platinum jewelry may become slightly dull, this is due to tiny micro scratches on the surface from normal wear. We recommend very occasionally professionally polishing your jewelry - however, no more than once a year as this removes a thin layer of metal each time. 
• Wear With Extra Care. Gold and platinum are precious metals that will last forever but please keep in mind that precious metal jewelry is delicate and should be worn with care. Gold is a soft metal and can get scratched, dented, bent if treated roughly or exposed to abrasive surfaces and substances.
• Know When To Take Them Off. The best way to prevent your jewelry from bending, warping, scratched, dented or any other kind of damaged is to take them off when you do any kind of intense activities or manual labor. Please avoid wearing rings while doing any kind of manual labor or activities such as (but not limited to) exercising, weightlifting, handling hard or abrasive materials (metals, sand, concrete, glass), handling heavy objects, painting, gardening, handling chemicals, sanding, sports, chopping wood, etc... 
• Keep away from abrasives. Keep away from all rough and abrasive surfaces such as sand, cement, glass, stone, and other metal objects, etc... 
• Avoid All Chemicals, Bleach, & Chlorine. Avoid exposing gold and platinum jewelry to household cleaners, hand sanitizers, disinfectants and bleach. Bleach will cause discoloration and damage to the metal and gemstones. Chlorine may also damage fine precious metals. Repeated exposure to chlorine can weaken gold's structure, eventually leading to breakage. Please keep your jewelry away from pools and jacuzzis.
  
  
  

PRECIOUS METAL CARE: STERLING SILVER 

Keep away from all abrasive surfaces, sharp objects that may cause scratching, denting, and scuffing including other jewelry.

• Sterling Silver is a precious metal alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other trace metals, usually copper. 
• Tarnish Is A Natural Occurrence. Our sterling silver pieces are usually finished with a white rhodium plating to help reduce tarnishing. However, tarnishing is a natural occurrence that happens to all silver metals as a result of oxidation caused by the exposure of silver with certain elements such as oxygen, sulfur, salt, certain acids, and chlorine. Wearing your silver jewelry may actually help prevent oxidation, so we recommend wearing your silver jewelry every day. Tarnishing can be gently removed by using a sterling silver safe jewelry cleaner, or by polishing the tarnish off with a silver jewelry polishing cloth. If you want jewelry that will not tarnish, we recommend investing in platinum or 18-karat gold jewelry.
• Store Silver Jewelry In Airtight Storage. Keep your silver jewelry stored in a dry airtight ziplock bag or inside an airtight jewelry box to help reduce tarnish. 
• Know When To Take Them Off. The best way to prevent your jewelry from bending, warping, scratched, dented or any other kind of damaged is to take them off when you do any kind of intense activities or manual labor. Please avoid wearing rings while doing any kind of manual labor or activities such as (but not limited to) exercising, weightlifting, handling hard or abrasive materials (metals, sand, concrete, glass), handling heavy objects, painting, gardening, handling chemicals, sanding, sports, chopping wood, etc... 
• Keep Away From Abrasive Surfaces. Silver looks tough but is actually a soft precious metal and should be worn with care to prevent damage and scratching. Please avoid abrasive surfaces, liquids, materials and objects, etc... 

• Avoid All Chemicals Such As Bleach & Chlorine. Avoid exposing all jewelry to household cleaners, hand sanitizers, disinfectants and bleach. Bleach will cause discoloration and damage to the metal and gemstones. Chlorine may also damage fine precious metals. Repeated exposure to chlorine can weaken gold's structure, eventually leading to breakage. Please keep your jewelry away from pools and jacuzzis.

ENAMELED JEWELRY CARE:

• Enameled Jewelry Must Be Worn With Extra Care. Enameled jewelry is delicate and should be worn with extra care to help preserve the integrity of the plated surface. Please keep away from liquids such as lotions, oils, heavy perspiration, perfumes, alcohol, acetone, hand sanitizers, hair products, makeup, chemical cleaners, etc... Exposure to these liquids can weaken, and damage the enamel. Enameled jewelry is not scratch-proof. Please keep your plated jewelry away from all abrasive surfaces and objects that may scratch, dent, or chip the enameling. Take care not to rub your plated jewels on rough textiles such as leather and damage the enameling. 
  
• Know when to take your jewelry off. Please avoid wearing jewelry while showering, cleaning, gardening, performing manual labor, engaging in sports activities such as hitting the gym, lifting weights, doing yoga, swimming, rock climbing, carrying heavy items, etc... this will damage your jewelry. We also strongly recommend removing all your jewelry before going to sleep.
• Avoid abrasive surfaces and hard blows. Keep jewelry away from all hard, rough, and abrasive surfaces such as sand, cement, glass, stone, as well as other types of metal objects, including other pieces of jewelry, etc. Avoid sharp blows as this may cause the enamel to crack or chip.
• Avoid extreme heat and cold temperatures. Avoid placing your enameled jewelry near heat or extremely cold temperatures as this can cause discoloration, deformation, or chipping. 
• Cleaning enameled jewelry. Simply wipe clean with a soft dry, non-abrasive cloth to clean. You may occasionally use water and mild dish soap on the enamel and gently rub clean with your fingers. Do not scrub. Dry with a soft cloth. Never steam clean or use ultrasonic cleaners on plated jewelry. Do not polish your plated jewelry as this may remove the plating. 
• Avoid exposure to hand sanitizers. Liquid hand sanitizers contain chemicals that can eat away at precious metals and damage enameling. Chemicals used in hand sanitizers may also cause irreversible damage to your gemstones - especially pearls. Take off your jewelry before applying hand sanitizers or chemical disinfectants.
• Avoid exposure to all chemicals. Avoid exposing all jewelry to household cleaners, hand sanitizers, disinfectants, and bleach. Bleach will cause discoloration and damage to the metal and gemstones. Chlorine may also damage fine precious metals. Repeated exposure to chlorine can weaken gold's structure, eventually leading to breakage. Please keep your jewelry away from pools and jacuzzis.

PLATED JEWELRY CARE: GOLD VERMEIL & BLACK RHODIUM

• Plated Jewelry Must Be Worn With Extra Care.
• All plated surface treatments are delicate and should be worn with extra care to help preserve the integrity of the plated surface. Plated jewelry is not waterproof therefore all plated jewelry should be kept dry at all times. Please keep away from all liquids such as water, lotions, oils, sweat, perfumes, alcohol, acetone, hand sanitizers, hair products, makeup, chemical cleaners, etc... Exposure to liquids can weaken, damage, and may eventually even remove the plated surface treatment. Plated jewelry is not scratch-proof. Please keep your plated jewelry away from all abrasive surfaces and objects that may scratch, dent, or chip the plating. Take care not to rub your plated jewels on rough textiles such as leather and denim, as this may rub off or damage the plating. 
  
  
• Know when to take your jewelry off. Please avoid wearing jewelry while showering, cleaning, gardening, performing manual labor, engaging in sports activities such as hitting the gym, lifting weights, doing yoga, swimming, rock climbing, carrying heavy items, etc... this will damage your jewelry. We also strongly recommend removing all your jewelry before going to sleep. 
  
  
• Avoid abrasive surfaces. Keep jewelry away from all hard, rough, and abrasive surfaces such as sand, cement, glass, stone, as well as other types of metal objects, including other pieces of jewelry, etc...
  
  
• Avoid heat. Avoid placing your plated jewelry near heat as this can cause discoloration and deformation. 
  
  
• Avoid exposure to liquids. Keep it clean by gently wiping it with a soft and dry, non-abrasive cloth. Do not expose to water. Never use steam or ultrasonic cleaners on plated jewelry. Do not use abrasive polishing cloths or liquid jewelry cleaners on your plated jewelry as this will remove the plating.
  
  
• Avoid exposure to hand sanitizers. Please keep your hands clean but avoid exposing your jewelry to hand sanitizers and chemical disinfectants. These liquids contain chemicals that can eat away at precious metals and plating. Chemicals used in hand sanitizers may also cause irreversible damage to your gemstones - especially pearls. Take off your jewelry before applying hand sanitizers or chemical disinfectants. 
  
  
• Avoid exposure to all chemicals. Avoid exposing all jewelry to household cleaners, hand sanitizers, disinfectants, and bleach. Bleach will cause discoloration and damage to the metal and gemstones. Chlorine may also damage fine precious metals. Repeated exposure to chlorine can weaken gold's structure, eventually leading to breakage. Please keep your jewelry away from pools and jacuzzis.
  
  
• Slow down the effects of silver tarnishing. All plated silver jewelry may tarnish over time due to the natural oxidation of silver metals when exposed to air. To help slow down the effects of tarnishing, you will want to keep your plated silver jewels dry at all times. After each wear, simply wipe your plated silver jewelry with a soft dry cloth and store your jewelry in an airtight container such as a closed jewelry box or ziplock bag. You may also place an anti-tarnish strip into the sealed container.
  
  
• Cleaning plated jewelry. Simply wipe clean with a soft dry, non-abrasive cloth to clean. Never steam clean or use ultrasonic cleaners on plated jewelry. Do not polish your plated jewelry as this may remove the plating. 

JEWELRY REPAIRS & SERVICING

Repairs are for Marei New York jewelry only. For jewelry repairs, professional cleaning, and servicing please contact us at info@mareinewyork.com for an assessment and quote. 

JEWELRY INSURANCE

We do not currently offer insurance plans however we recommend insuring your valuable jewelry using Jewelers Mutual insurance coverage or insuring your jewelry under your home insurance plan. 

HAVE QUESTIONS OR NEED ADVICE ON JEWELRY CARE?

If you have any questions or concerns please don't hesitate to contact us at info@mareinewyork.com. We are glad to assist you. 

LEAD TIMES –

IN-STOCK & READY TO SHIP ITEMS
In-Stock and Ready To Ship items will be shipped in approximately 5-7 business days. Please allow an additional 2-3 days for processing your order prior to shipping. If the item you ordered is not in stock, it will be made to order. For more information please and time-sensitive requests, please contact us at info@mareinewyork.com.
 

MADE-TO-ORDER JEWELRY
Many of our signature designs are made-to-order. Each piece is specially handcrafted with careful attention to detail to our client's unique and individual specifications and size or to the unique specifications, size, and shape of the particular gemstones mounted into the piece. Additionally, some designs may require unique gemstone sourcing and specialized lapidary stone cutting. 

ESTIMATED LEAD TIMES: Please allow an estimated time of up to 4-8 weeks of lead time to produce and deliver made-to-order jewelry. Lead times may vary depending on the complexity of the piece. However, if your order is in stock or completed sooner than the estimated lead time, we will ship it out immediately. Please get in touch with us for more information and time-sensitive requests at info@mareinewyork.com.  

MADE-TO-ORDER ENGAGEMENT RINGS
Each gemstone is one-of-a-kind and unique in its size and shape; therefore, it would require a custom-tailored fit for our signature settings. Once the gems are carefully selected, our ring settings are then specially designed and handcrafted for the particular gemstones and our client's unique size measurements. Additionally, some pieces may require rare gemstone sourcing and specialized lapidary stone cutting services. 

ESTIMATED LEAD TIME: Please allow an estimated time of up to 8-12 weeks for the production and delivery of made-to-order engagement rings. Lead time will depend on the complexity of the piece. Please note, some pieces may require longer lead times. Please get in touch with us for more information and time-sensitive requests at info@mareinewyork.com.  

BESPOKE JEWELRY & SPECIAL COMMISSIONS 
Marei's unique creative vision draws inspiration from art, architecture, nature, and the ancient worlds' mysticism to create unique, one-of-a-kind precious jewels that are a work of art in themselves with her distinctive style. Artfully designed and meticulously handcrafted, each piece reflects an expression of our client's style. Bringing to life exquisite one-of-a-kind jewels that incorporate the finest materials, hand-selected diamonds of exceptional quality and rarity, and unique exotic colored gemstones.

ESTIMATED LEAD TIME: Lead time will depend on the complexity of your piece. However, we recommend placing your order at least 3-6 months in advance for special commissions and bespoke jewelry design. For more information please contact us at info@mareinewyork.com.

SPECIAL REQUESTS 
For all special requests, bespoke commissions, customizations, personalization, additional sizes, price quotes, shipping inquiries, or time-sensitive needs, please contact us at info@mareinewyork.com. 

SHIPPING –

Once your piece is completed and ready to ship, we will notify you by email with your tracking information and shipping details. Please let us know if you require special shipping arrangements before placing your order. We ship domestic orders within the United States as well as select countries internationally.

Ready To Ship and In-Stock items will be shipped in approximately 5-7 business days (please note, if the item you ordered is not in stock, it will be made to order).

All shipments are sent fully insured for the total value of the specific piece. All domestic shipments within the United States are sent complimentary via UPS 2-Day Air or FedEx Priority 2-Day Shipping.

Buyers may purchase overnight or next-day shipping for an additional fee. The buyer is responsible for any taxes, tariffs, customs, or duties due in the destination country.

Marei New York, Inc. does not assume responsibility for shipping courier delays due to circumstances beyond our control, including traffic, weather delays, natural disasters, pandemic-related concerns, and weekend and holiday closures.

To inquire about shipments within the US and internationally, delivery times, time-sensitive needs, and special requests, please get in touch with our client services team at info@mareinewyork.com. 

BILLING & SHIPPING ADDRESSES MUST MATCH
For the security of our clients, the billing and shipping addresses must match the address on your credit card. We may cancel or delay your order if the billing and shipping addresses do not match. For your protection, we cancel any orders flagged as suspicious by our risk management team. We may need to contact you directly to request further proof of identification to verify your identity and address. Please provide a telephone number with your order so that we may contact you.

ADD US TO YOUR EMAIL CONTACTS
Once your order is ready to ship, an email will be sent you with the shipping and tracking information. Please make sure to add info@mareinewyork.com to your email contacts to avoid our emails from going into your SPAM inbox.  

AN ADULT SIGNATURE IS REQUIRED UPON DELIVERY
To guarantee delivery, an adult signature is required upon receipt of the package. Should you be unavailable to sign for your package at the time of delivery, please contact us in advance so that we can arrange a hold for pick up from either UPS or FedEx.

NEED SPECIAL SHIPPING ARRANGEMENTS? 
Whether you need something shipped out urgently or have a special request, don't hesitate to reach us at info@mareinewyork.com for dedicated assistance. 

WE DO NOT DELIVER TO P.O. BOXES
To ensure the safety of your order, we only ship to valid physical addresses and cannot accommodate orders sent to P.O. Boxes or mail forwarding centers.

INTERNATIONAL SHIPPING
We are proud to offer international shipping for our customers. If you don't see your country listed on our website, please reach out to us at info@mareinewyork.com and provide all relevant information such as address and order details so we can assist you further. At Marei New York, we are committed to providing you with an exceptional shopping experience and look forward to assisting you!

International shipping rates will be calculated at checkout or may be billed separately for bespoke orders. Prices listed on www.mareinewyork.com do not include international VAT (Value-Added Tax). VAT, duties, and any import fees are the responsibility of the buyer and must be paid directly to their local government customs for clearance.

AVAILABLE SHIPPING OPTIONS:

USPS Priority Mail Shipping
Complimentary for all Domestic US low-ticket orders. Additional insurance coverage can be purchased for an additional fee if necessary.

FedEx Ground Shipping
Complimentary for all Domestic US orders. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage can be purchased for an additional fee.

FedEx Priority 2-Day Shipping
Available for Domestic US & International orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

FedEx Overnight Shipping
Available for Domestic US & Limited International orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Ground Shipping
Complimentary for all Domestic US orders. Additional insurance coverage is available for an additional fee. Additional insurance coverage can be purchased for an additional fee.

UPS 2nd Day Air Shipping
Available for Domestic US orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Next Day Air Shipping
Available for Domestic US orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Worldwide Express Shipping
Available for international orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Worldwide Saver Shipping
Available for international orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

Armored Shipping
Secure door-to-door transportation of high-value assets available for certain destinations. For more information on armored shipping, please contact us at info@mareinewyork.com. 

SALES TAX & VAT –

TAXES
New York State and New York City residents will be billed 8.875% sales tax. All other US states may be subject to their local taxes.   

INTERNATIONAL VAT TAX & DUTIES

If you're purchasing merchandise from our website, www.mareinewyork.com, and shipping it outside of the United States, please note that your local government may charge a Value-Added Tax (VAT) and duties for the goods brought into their country. Prices on our website do not include VAT; instead, these taxes and fees are the responsibility of the buyer upon delivery in addition to any import charges incurred during shipment to its final destination. When your parcel passes through customs, you will be invoiced for any fees and taxes associated with it. All charges must be paid by the buyer or receiver of the package in order to clear customs.

Customers should take note that Marei New York, Inc. is not in control of international VATs, duties, import fees, or broker fees as they differ from country to country. To receive additional information and be up-to-date on any current charges before ordering with us, please contact your local customs office for more details. 

For more information and assistance please contact us at info@mareinewyork.com. 

RETURN POLICY –

NO RETURNS ON FINAL SALE ITEMS

Every item sold by Marei New York, Inc. designated as a ‘final sale’ is non-refundable and may not be returned. Such items include bespoke jewelry, made-to-order jewelry, in-stock ready-to-ship jewelry, and engraved or personalized item.

If your item arrived in a damaged state, or if you've been mistakenly sent an incorrect product, don't hesitate - please reach out to us as soon as possible within 24 hours of delivery at info@mareinewyork.com.

We kindly ask that you reach out to us at info@mareinewyork.com for approval prior to exchanging any items. Once approved, instructions will be sent to you and the item must be returned in its original packaging with no signs of wear or use and should remain in new and unworn condition for an exchange to take place successfully. Thank you!

ORDER CANCELATION 

You have a (twenty-four) 24-hour grace period from the time you placed your order to cancel it. Reach out to info@mareinewyork.com if you wish to proceed with canceling your purchase.

We understand that sometimes plans change and we never want to leave our clients with an unnecessary charge. If you have canceled a purchase, any authorization hold associated with the order will be reversed and refunded within five to seven business days. While this process is already underway, if you decide to make another purchase, a new order should be placed in its place.

Your order may be canceled for any of the following reasons:

• Due to an unforeseen shortage in merchandise stock.
• The billing and shipping addresses do not match.
• Our risk management team has identified the order as potentially fraudulent.
• We are dedicated to ensuring accuracy, so we reserve the right to cancel any orders containing errors such as typos and pricing errors even after they have been accepted. We take full responsibility for these mistakes and extend our apologies in advance should your order fall into this category.

PAYMENT INFORMATION– 

PRICES
Please note that all prices displayed on Marei New York, Inc. are in US Dollars and can be modified at any time without prior notification.

VERIFYING IDENTITY FOR SECURE TRANSACTIONS
For your safety, we may need to contact you directly with a request for a valid proof of identity in order to verify your purchase order, shipping, and billing address. If the buyer refuses to offer legitimate identification or proof of address, Marei New York Inc. reserves the right to cancel their order. Any orders that our risk management team deems suspicious will be immediately canceled and refunded. When placing an order, please provide us with an active telephone number so that we can reach out if needed.

PAYMENTS PROCESSED BY CREDIT CARD
At Marei New York, Inc. we accept all major credit cards for your payment convenience; however purchases of high ticket items may be required to be paid by bank wire transfer only - please refer to the instructions below. Furthermore, custom orders that are charged with a credit card may incur an additional 3% credit card processing fee. All orders will not ship until full funds are received.

PAYMENTS PROCESSED BY BANK WIRE TRANSFER
When purchasing high-value items, please note that Marei New York Inc. may require payments through bank wire transfers. Buyers are liable for any related banking/wire transfer fees associated with the purchase. Upon your order confirmation, we will provide you with our required banking details via email so that payment can be successfully processed - no orders will ship until funds have been received and approved by us. Domestic transactions incur an additional $15 processing fee while international wires carry a flat rate $35 processing fee.

FLEXIBLE MONTHLY PAYMENTS WITH AFFIRM
Please see the information below.

FLEXIBLE FINANCING OPTIONS: MAKE MONTHLY PAYMENTS IN INSTALLMENTS WITH AFFIRM –    

(Currently available in the United States only)

An alternative to traditional credit cards, Affirm allows you to make payments through flexible financing over a period of time. The short application process requires providing some personal information—either through the pre-qualify link below or at checkout. In most instances, you’ll receive an immediate decision on your eligibility to make a purchase and spread the payments over 3, 6, 12, 18 or 24 months.*

Affirm only conducts a soft credit check, which won’t affect your credit score, and keeps all sensitive information safely encrypted and protected using industry standard security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.

Your rate will be based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

1. After adding items to your shopping bag, proceed to checkout, enter your shipping address and click “Pay Monthly with Affirm” under Billing & Payment.
2. Enter your billing address and click “Continue to Affirm” to launch the Affirm pop-up experience.
3. Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
4. Once you’re approved and checkout is complete, we will process and ship your order within our standard processing times.

SEE IF YOU QUALIFY

*For example, a $750 purchase may cost $66/mo over 12 months at 0% APR or 10-36% APR. A down payment may be required. Rates from 0-36%. Affirm payment subject to credit check and approval. For purchases under $100, limited payment options are available. Gift cards and engravable designs are excluded from purchases with Affirm. Estimated payment amount excludes taxes and shipping fees. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.

See www.affirm.com/faqs for more details.