CURRENT LEAD TIMES FOR PRODUCTION & SHIPPING
For made to order items please allow the estimated time listed on the product page for production. However, current lead time during the pandemic is approximately 6-8 weeks from when the order was placed. In-stock items will be shipped within 5-7 business days. Once your order is complete and ready to ship, we'll notify you via email with tracking and shipping information.
We are working diligently to ship items as quickly as possible however, due to the pandemic, lead times may vary. Please note that once your package is out for shipment, we do not have control on the estimated delivery times by the shipping couriers. We really appreciate your understanding and patience during these unprecedented times. Please contact us at firstname.lastname@example.org if you should need any assistance.
TRACKING YOUR ORDER STATUS
You may track the progress of your order using our tracker by CLICKING HERE.
Registered customers can also sign in to their account to access web order status and order history. You may also email us at anytime to inquire about your order, please provide your Order Number so we can respond more quickly and accurately.
Complimentary shipping on domestic orders throughout the US over $150. International orders are shipped via FedEx. Shipping fees are based on your country's location. We ship to most countries around the world, however, if you do not find your country listed at check out, please email us at email@example.com to inquire about shipping to your country.
RETURN & EXCHANGE POLICY
Please note that ALL ITEMS ARE FINAL SALE. We specially handcraft each piece of jewelry for you therefore we do not accept returns, refunds, or exchanges. Any exceptions for exchanges or store credit must first receive pre-approval by our team. If there is an issue with your order please email us with any questions at firstname.lastname@example.org, we are glad to help.
CUSTOM ORDERS & SPECIAL REQUESTS
Please contact us directly for inquiries and advice, including additional sizes, customizations, special orders, special shipping needs or time-sensitive requests: email@example.com