LEAD TIMES –

IN-STOCK & READY TO SHIP ITEMS
In-Stock and Ready To Ship items will be shipped in approximately 5-7 business days. Please allow an additional 2-3 days for processing your order prior to shipping. If the item you ordered is not in stock, it will be made to order. For more information please and time-sensitive requests, please contact us at info@mareinewyork.com.
 

MADE-TO-ORDER JEWELRY
Many of our signature designs are made-to-order. Each piece is specially handcrafted with careful attention to detail to our client's unique and individual specifications and size or to the unique specifications, size, and shape of the particular gemstones mounted into the piece. Additionally, some designs may require unique gemstone sourcing and specialized lapidary stone cutting. 

ESTIMATED LEAD TIME: Please allow an estimated time of up to 4-8 weeks of lead time to produce and deliver made-to-order jewelry. Lead time will depend on the complexity of the piece. However, if your order is in stock or completed sooner than the estimated lead time, we will ship it out immediately. Please get in touch with us for more information and time-sensitive requests at info@mareinewyork.com.  

 

MADE-TO-ORDER ENGAGEMENT RINGS
Each gemstone is one-of-a-kind and unique in its size and shape; therefore, it would require a custom-tailored fit for our signature settings. Once the gems are carefully selected, our ring settings are then specially designed and handcrafted for the particular gemstones and our client's unique size measurements. Additionally, some pieces may require rare gemstone sourcing and specialized lapidary stone cutting services. 

ESTIMATED LEAD TIME: Please allow an estimated time of up to 8-12 weeks for the production and delivery of made-to-order engagement rings. Lead time will depend on the complexity of the piece. Please note, some pieces may require longer lead times. Please get in touch with us for more information and time-sensitive requests at info@mareinewyork.com.  

 

BESPOKE JEWELRY & SPECIAL COMMISSIONS 
Marei's unique creative vision draws inspiration from art, architecture, nature, and the ancient worlds' mysticism to create unique, one-of-a-kind precious jewels that are a work of art in themselves with her distinctive style. Artfully designed and meticulously handcrafted, each piece reflects an expression of our client's style. Bringing to life exquisite one-of-a-kind jewels that incorporate the finest materials, hand-selected diamonds of exceptional quality and rarity, and unique exotic colored gemstones.

ESTIMATED LEAD TIME: Lead time will depend on the complexity of your piece. However, we recommend placing your order at least 3-6 months in advance for special commissions and bespoke jewelry design. For more information please contact us at info@mareinewyork.com.

 

SPECIAL REQUESTS 
For all special requests, bespoke commissions, customizations, personalization, additional sizes, price quotes, shipping inquiries, or time-sensitive needs, please contact us at info@mareinewyork.com


    

SHIPPING –

Once your piece is completed and ready to ship, we will notify you by email with your tracking information and shipping details. Please let us know if you require special shipping arrangements before placing your order. We ship domestic orders within the United States as well as select countries internationally.

Ready To Ship and In-Stock items will be shipped in approximately 5-7 business days (please note, if the item you ordered is not in stock, it will be made to order).

All shipments are sent fully insured for the total value of the specific piece. All domestic shipments within the United States are sent complimentary via UPS 2-Day Air or FedEx Priority 2-Day Shipping.

Buyers may purchase overnight or next-day shipping for an additional fee. The buyer is responsible for any taxes, tariffs, customs, or duties due in the destination country.

Marei New York, Inc. does not assume responsibility for shipping courier delays due to circumstances beyond our control, including traffic, weather delays, natural disasters, pandemic-related concerns, and weekend and holiday closures.

To inquire about shipments within the US and internationally, delivery times, time-sensitive needs, and special requests, please get in touch with our client services team at info@mareinewyork.com. 

BILLING & SHIPPING ADDRESSES MUST MATCH
For the security of our clients, the billing and shipping addresses must match the address on your credit card. We may cancel or delay your order if the billing and shipping addresses do not match. For your protection, we cancel any orders flagged as suspicious by our risk management team. We may need to contact you directly to request further proof of identification to verify your identity and address. Please provide a telephone number with your order so that we may contact you.

ADD US TO YOUR EMAIL CONTACTS
Once your order is ready to ship, an email will be sent you with the shipping and tracking information. Please make sure to add info@mareinewyork.com to your email contacts to avoid our emails from going into your SPAM inbox.  

AN ADULT SIGNATURE IS REQUIRED UPON DELIVERY
To guarantee delivery, an adult signature is required upon receipt of the package. Should you be unavailable to sign for your package at the time of delivery, please contact us in advance so that we can arrange a hold for pick up from either UPS or FedEx.

NEED SPECIAL SHIPPING ARRANGEMENTS? 
Whether you need something shipped out urgently or have a special request, don't hesitate to reach us at info@mareinewyork.com for dedicated assistance. 

WE DO NOT DELIVER TO P.O. BOXES
To ensure the safety of your order, we only ship to valid physical addresses and cannot accommodate orders sent to P.O. Boxes or mail forwarding centers.

INTERNATIONAL SHIPPING
We are proud to offer international shipping for our customers. If you don't see your country listed on our website, please reach out to us at info@mareinewyork.com and provide all relevant information such as address and order details so we can assist you further. At Marei New York, we are committed to providing you with an exceptional shopping experience and look forward to assisting you!

International shipping rates will be calculated at checkout or may be billed separately for bespoke orders. Prices listed on www.mareinewyork.com do not include international VAT (Value-Added Tax). VAT, duties, and any import fees are the responsibility of the buyer and must be paid directly to their local government customs for clearance.

 

AVAILABLE SHIPPING OPTIONS:

USPS Priority Mail Shipping
Complimentary for all Domestic US low-ticket orders. Additional insurance coverage can be purchased for an additional fee if necessary.

FedEx Ground Shipping
Complimentary for all Domestic US orders. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage can be purchased for an additional fee.

FedEx Priority 2-Day Shipping
Available for Domestic US & International orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

FedEx Overnight Shipping
Available for Domestic US & Limited International orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Ground Shipping
Complimentary for all Domestic US orders. Additional insurance coverage is available for an additional fee. Additional insurance coverage can be purchased for an additional fee.

UPS 2nd Day Air Shipping
Available for Domestic US orders. Additional charges may apply. Shipping fees are determined by destination.
All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Next Day Air Shipping
Available for Domestic US orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Worldwide Express Shipping
Available for international orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

UPS Worldwide Saver Shipping
Available for international orders. Additional charges may apply. Shipping fees are determined by destination. All shipments are shipped fully insured for the full value of the specific piece. Additional insurance coverage is available for the US and select international countries. Buyer is responsible for any taxes, tariffs, customs or duties due in the country of destination.

Armored Shipping
For more information please contact us at info@mareinewyork.com. 

 

 

SALES TAX & VAT –

TAXES
New York State and New York City residents will be billed 8.875% sales tax. All other US states may be subject to their local taxes.   

INTERNATIONAL VAT TAX & DUTIES

If you're purchasing merchandise from our website, www.mareinewyork.com, and shipping it outside of the United States, please note that your local government may charge a Value-Added Tax (VAT) and duties for the goods brought into their country. Prices on our website do not include VAT; instead, these taxes and fees are the responsibility of the buyer upon delivery in addition to any import charges incurred during shipment to its final destination. When your parcel passes through customs, you will be invoiced for any fees and taxes associated with it. All charges must be paid by the buyer or receiver of the package in order to clear customs.

Customers should take note that Marei New York, Inc. is not in control of international VATs, duties, import fees, or broker fees as they differ from country to country. To receive additional information and be up-to-date on any current charges before ordering with us, please contact your local customs office for more details. 

For more information and assistance please contact us at info@mareinewyork.com. 



RETURN POLICY 

NO RETURNS ON FINAL SALE ITEMS

Every item sold by Marei New York, Inc. designated as a ‘final sale’ is non-refundable and may not be returned. Such items include bespoke jewelry, made-to-order jewelry, in-stock ready-to-ship jewelry, and engraved or personalized item.

If your item arrived in a damaged state, or if you've been mistakenly sent an incorrect product, don't hesitate - please reach out to us as soon as possible within 24 hours of delivery at info@mareinewyork.com.

We kindly ask that you reach out to us at info@mareinewyork.com for approval prior to exchanging any items. Once approved, instructions will be sent to you and the item must be returned in its original packaging with no signs of wear or use and should remain in new and unworn condition for an exchange to take place successfully. Thank you!

 

ORDER CANCELATION 

You have a (twenty-four) 24-hour grace period from the time you placed your order to cancel it. Reach out to info@mareinewyork.com if you wish to proceed with canceling your purchase.

We understand that sometimes plans change and we never want to leave our clients with an unnecessary charge. If you have canceled a purchase, any authorization hold associated with the order will be reversed and refunded within five to seven business days. While this process is already underway, if you decide to make another purchase, a new order should be placed in its place.

Your order may be canceled for any of the following reasons:

  • Due to an unforeseen shortage in merchandise stock.
  • The billing and shipping addresses do not match.
  • Our risk management team has identified the order as potentially fraudulent.
  • We are dedicated to ensuring accuracy, so we reserve the right to cancel any orders containing errors such as typos and pricing errors even after they have been accepted. We take full responsibility for these mistakes and extend our apologies in advance should your order fall into this category.

 

 

PAYMENT INFORMATION– 

PRICES
Please note that all prices displayed on Marei New York, Inc. are in US Dollars and can be modified at any time without prior notification.

VERIFYING IDENTITY FOR SECURE TRANSACTIONS
For your safety, we may need to contact you directly with a request for a valid proof of identity in order to verify your purchase order, shipping, and billing address. If the buyer refuses to offer legitimate identification or proof of address, Marei New York Inc. reserves the right to cancel their order. Any orders that our risk management team deems suspicious will be immediately canceled and refunded. When placing an order, please provide us with an active telephone number so that we can reach out if needed.

PAYMENTS PROCESSED BY CREDIT CARD
At Marei New York, Inc. we accept all major credit cards for your payment convenience; however purchases of high ticket items may be required to be paid by bank wire transfer only - please refer to the instructions below. Furthermore, custom orders that are charged with a credit card may incur an additional 3% credit card processing fee. All orders will not ship until full funds are received.

PAYMENTS PROCESSED BY BANK WIRE TRANSFER
When purchasing high-value items, please note that Marei New York Inc. may require payments through bank wire transfers. Buyers are liable for any related banking/wire transfer fees associated with the purchase. Upon your order confirmation, we will provide you with our required banking details via email so that payment can be successfully processed - no orders will ship until funds have been received and approved by us. Domestic transactions incur an additional $15 processing fee while international wires carry a flat rate $35 processing fee.

FLEXIBLE MONTHLY PAYMENTS WITH AFFIRM
Please see the information below.

 

FLEXIBLE FINANCING OPTIONS: MAKE MONTHLY PAYMENTS IN INSTALLMENTS WITH AFFIRM –    

(Currently available in the United States only)

An alternative to traditional credit cards, Affirm allows you to make payments through flexible financing over a period of time. The short application process requires providing some personal information—either through the pre-qualify link below or at checkout. In most instances, you’ll receive an immediate decision on your eligibility to make a purchase and spread the payments over 3, 6, 12, 18 or 24 months.*

Affirm only conducts a soft credit check, which won’t affect your credit score, and keeps all sensitive information safely encrypted and protected using industry standard security protocols. There are no late or hidden fees, and you will know the exact terms of your loan options—including APR and monthly payment amounts—before you decide on a plan, so you can select the one that works best for you.

Your rate will be based on credit, and is subject to an eligibility check. Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

  1. After adding items to your shopping bag, proceed to checkout, enter your shipping address and click “Pay Monthly with Affirm” under Billing & Payment.
  2. Enter your billing address and click “Continue to Affirm” to launch the Affirm pop-up experience.
  3. Complete the Affirm application with your name, phone number, email address, date of birth, and the last four digits of your Social Security number.
  4. Once you’re approved and checkout is complete, we will process and ship your order within our standard processing times.

SEE IF YOU QUALIFY

*For example, a $750 purchase may cost $66/mo over 12 months at 0% APR or 10-36% APR. A down payment may be required. Rates from 0-36%. Affirm payment subject to credit check and approval. For purchases under $100, limited payment options are available. Gift cards and engravable designs are excluded from purchases with Affirm. Estimated payment amount excludes taxes and shipping fees. Payment options through Affirm are provided by these lending partners: affirm.com/lenders.

See www.affirm.com/faqs for more details.